4/19/2023 0 Comments Zoom stockLastly, Zoom IQ for Sales has added indicators that identify specific words, phrases, or sentences in recording transcripts so one can highlight critical moments in the conversations. The users of Marketo can now sync registration data like join link, registrant profile and status, attendance, and activity and engagement within the event in place of manual uploads. Zoom Events has been made simpler with all single-session events having the same features as multi-session events. Participation in polls is another remarkable feature that allows one to voice opinions and creates an engaging experience for users. This is enhanced by room tagging that manages Zoom Rooms based on the type of room, room function, room size and more. The displays are now more organized with an improved, persistent in-meeting chat window, so that users can communicate without distracting notifications or blocking the presented content. Zoom Room displays have updated font, colors and layouts, making it convenient to identify important information such as the meeting schedule, room name and people count. Zoom Space provides flexibility to customers to reserve on-site resources such as phones, desks, rooms and spaces right from their mobile device with the Workspace Reservation integration on the Zoom app. These exceptional services could help contact center agents to retain customers. Zoom Chat Center has been made hassle-free as agents can now access contact center functionality and manage customer engagements right from Salesforce, eliminating the need to switch back and forth between applications.Īlong with this, customers can also add more cloud storage on Zoom Chat Center, use Solvvy by Zoom chatbot and upgrade an active voice call, web chat, or SMS to a video call. Zoom Whiteboard, which gained traction on its launch, had now added features such as tables to organize content, mind maps to create flow charts and in the comments to directly connect to a colleague. One can know colleagues better by adding a name, position, location and picture on profile cards. There are notifications on the upcoming meetings for the day. Zoom Meetings and Webinars are now more user-friendly with the interpretation of sign language. This is expected to bolster the user base of Zoom Phone even further after reaching nearly 4 million seats in second-quarter fiscal 2023, up more than 100% year over year. The Zoom Phone now allows companies to upload and share audio files, add an emergency number with a company’s safety team and track usage of data. Zoom Video Communications ZM recently announced a broad range of updates in various business units such as Zoom One, Zoom Contact Centre, Zoom Spaces, Zoom Events and Zoom IQ for Sales.
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